This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Jensco Privacy Policy We don't sell our customer's names or information, nor do we share information about you with anyone. Be aware however, that our host, Yahoo!, does collect personal info, so you may want to review their privacy policy (see above).

We take your privacy very seriously. When you entrust your personal information to us, it will not be sold to any outside person or company.

We may in the future, use your email address to notify you of specials or offers related to Jensco, Inc. and our Jensco.com Online store. As is your right, if you receive an email from us about Jensco.com specials and you do not wish to receive future information, please notify us immediately, so we can remove you from our notification list.



How To Contact Us

Domestic US 800.270.4202

International 860.633.5834

Customer Service is available on a very limited basis by phone. We suggest using our email link for questions regarding product and order status.

Customer-Inquiry@Jensco.com



Shipping & Handling

• All orders are shipped using UPS Ground or USPS Mail, with the exception of chemical related products, which must be shipped US Mail Parcel Post. We make every effort to choose the delivery type that will reach you quickly.

• Once your order leaves the Jensco.com warehouse, you will be notified of the method of shipping and the tracking number of the package. You may track your package online using the tracking feature provided on your order status page. We stand behind our chosen carriers, but understand that we cannot control their delivery schedules, so package delivery time will vary.

• Please be aware that for faster day-definite delivery express shipping is available upon request.

• If you live in Alaska, Hawaii, the US Virgin Islands or Puerto Rico you will receive your order via USPS Priority Mail.

• Please note that due to shipping regulations concerning aerosol containers and materials considered hazardous, some chemical orders must be shipped US Mail - parcel post. This may add 3 or more shipping days over and above the service available with UPS and USPS Priority Mail, so please plan accordingly! Air/express Delivery is not available on many Chemical items.

• If there is a delay in shipping, due to an out of stock situation, we will notify you via E-Mail.

International Shipping

Please contact us via email for information on international purchases.

Warranty

• All of our products come with a 30 day money back guarantee against defects in workmanship. After thirty days, the individual manufacturer warranty applies on all items.

• Please notify us within 24 hours of receipt if items are received damaged. Our office will provide you with disposition on the damaged item and make arrangements to replace the item or issue a refund via a charge credit.

Merchandise Returns

• You may return any item purchased from Jensco within thirty days of purchase. • We will be happy to credit your charge account for the original merchandise purchase price, less invoiced shipping and handling. • Please contact our office by phone 1-800-270-4202, or via email customer-inquiry@jensco.com to let us know you would like to return an item so that we can expect the merchandise return and expedite the charge credit.

• If you have received an item as a gift from Jensco.com, and would like to return or exchange it, please contact us! We will make arrangements to issue you a merchandise credit, which may be used towards any item + shipping/handling in the Jensco.com online store.

• We do not give cash refunds. Refunds on returned merchandise are processed as a charge credit to the original purchaser's credit card, less shipping and handling.

Holiday Shipping

Holiday Shipping

• The rule here is "Order Early"!

• The holiday season is an extremely busy time for us here at Jensco.com. We suggest placing your order online for the most efficient service.

• During the holiday season our standard shipping policy applies (see Order Processing Information tab in the "Shipping" section at TheKitchenDrawer.com, a division of Jensco, Inc.).

• Merchandise is committed to and shipped to customers in the order of receipt. We do not give preference to express shipments. After December 10th, merchandise availability may be limited. We will do our best to accommodate all requests within reason. Many chemical items must ship via Parcel Post, which may take up to 6 weeks (or more) to deliver during the holiday period. Since we do not have control over the Postal Service or UPS we cannot guarantee delivery time with any regular shipment after December 10.

• If you have questions about availability of items or shipping to a specified destination, please contact us using the "ask us a question" link, or by calling us at 1-800-270-4202. Additionally, UPS ground transit times can be found by using the zone map link in our shipping section.

• Please review our return policy before ordering.

• Orders placed after Monday, December 10 may require upgraded shipping (at an additional cost) to arrive at their destination before the holiday. Please note that not all items offered here at Jensco Inc. and TheKitchenDrawer.com can be shipped by express methods.

• To give our employees time with their families, Jensco, Inc & TheKitchenDrawer.com customer service department will close at NOON EST December 23. Customer Service will be available to assist you on December 26.

• Jensco.com will also be closed for the New Years holiday, beginning at Noon,December 30. and re-opening January 2.

Thank you for your continued patronage of Jensco, Inc and TheKitchenDrawer.com. We appreciate your business and look forward to serving you in 2019 and beyond.